Refund policy

Returns

We accept returns of unopened products in resaleable condition within 30 days of delivery. You pay the shipping costs both ways, which can sometimes exceed the price of the item. If your order shipped free, the original shipping cost is deducted from your refund.

Items that cannot be returned

Fresh-roasted coffee and espresso
Products past their best-before or expiry date

Damaged or incorrect orders

Report damaged or incorrect items within 7 days of the courier's delivery date, even if you picked the package up later. We will reship the item or refund it if it is out of stock. Damage caused by freezing temperatures in transit is not covered.

Undeliverable orders

If an order comes back to us because of an incorrect address or email, or because it was not picked up, we refund it once it arrives, minus shipping both ways. Fresh-roasted coffee in a returned order cannot be refunded. If an address is corrected while the package is in transit, the Canada Post address correction fee is charged to you.

How refunds are paid

Refunds go back to your original payment method (credit card or PayPal). Payment processors allow refunds only within 60 days of purchase; after that, we issue store credit. We do not issue refunds as cash, cheque, direct deposit or e-transfer.