Returns & Refunds

Our promise

We want every bag to arrive exactly as it should. If something goes wrong with your order, we'll make it right.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping. You don't need to send the item back.

Coffee

Our coffee is roasted to order and is a perishable food product, so we can't accept returns of opened coffee or coffee you have simply changed your mind about. Unopened coffee in its original sealed bag can be returned within 30 days of delivery.

Brewing equipment

Unused equipment in its original packaging can be returned within 30 days of delivery.

How to return an item

Email panamacoffeegoldreserve@gmail.com with your order number and the item you'd like to return.
We'll reply with the return address and instructions.
Send the item back with a trackable shipping method. Return shipping is paid by you, unless the item was damaged or incorrect.

Refunds

Once we receive and check your return, we refund the item price to your original payment method and email you to confirm. Your bank may take a few business days to show the refund. Original shipping charges are not refundable, except for damaged or incorrect orders.

Address problems

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address, we can reship it once you pay the new shipping cost.