Política de envío
We ship every order from Toronto, Ontario.
Free shipping
- Canada: free shipping on orders over $99 CAD, before taxes.
- United States: free shipping on orders over $99 USD, before taxes.
- Rest of the world: a flat rate of $20 USD.
Free shipping cannot be combined with other offers, including coupons and vouchers.
Duties and taxes for US orders
We pay all customs duties, import taxes and brokerage fees on orders shipped to the United States. You will not be charged anything extra on delivery. Canadian orders ship domestically, so there are no duties or import fees.
Delivery times and tracking
Delivery within Canada usually takes 3 to 5 business days. Estimates are approximate and depend on courier schedules, holidays and volume. If you need your order by a certain date, add a note at checkout and we will tell you whether we can meet it.
Every order gets a tracking number, emailed to you when it ships.
Carriers
We compare rates from Canada Post, Canpar, UPS and FedEx and ship with whichever is the most affordable and fastest for your order.
Remote and rural surcharges
Our shipping rates are based on average costs. Some addresses carry extra courier fees that we do not control. These include Nova Scotia, the Northwest Territories, Yukon, Nunavut, and areas outside major cities in western Canada. If the second character of your postal code is a zero, Canada Post usually treats the address as rural, and a surcharge is likely.
Place your order as normal. If a surcharge applies, we will hold the order and contact you. You can pay the difference or cancel for a full refund.
Heavy items
Coffee and tea ship at our standard rates. Heavier items, such as machines and bottles, cost more to ship. Any extra charge is shown at checkout once you enter your postal code.
Processing times
We aim to process orders within 24 hours, but this is not guaranteed. Busy periods, holidays, promotions and stock levels can add time. Mondays are our busiest day (Tuesdays after a long weekend) and may add a day.
Once your order is marked "Processing", it can no longer be changed. Replying to an order email places the order on hold until we answer you.
Out-of-stock items
Stock can sell out without notice. If an item in your order is unavailable, we may ship the rest of the order, or hold it and ask whether you would like a substitute. If one item matters most to you, add a note at checkout so we don't ship without it.
Gifts within Canada
Customers outside Canada can send gifts to friends and family in Canada. Enter the recipient's address as both the shipping and billing address at checkout.
Packaging and damaged deliveries
We pack every order carefully so it arrives intact. If a package arrives leaking, broken or damaged, we recommend refusing it. We will reship damaged items, or refund them if they are out of stock. Items damaged by freezing temperatures in transit are not covered.
This policy may change without notice.
