Shipping Policy
Free shipping across North America on orders over $99 CAD
Orders of $99 CAD or more ship free to Canada, the United States and Mexico. Orders under $99 CAD ship at a flat rate, shown at checkout before you pay.
Duties and import taxes are included
The price you pay at checkout is the full price. We cover duties and import taxes, so there is nothing more to pay when your coffee arrives.
Shipping outside North America
We ship to many countries worldwide. Shipping for international orders is charged at a flat rate shown at checkout, and duties and import taxes are still included.
Roasted to order, then shipped
Your coffee is roasted after you order, so it leaves us fresh. We aim to ship within 24 hours of roasting. Busy periods such as holidays can add a day or two. If you need your order by a specific date, add a note at checkout and we will tell you whether we can meet it.
Tracking
Every order ships with tracking, and we email your tracking number as soon as your order leaves us.
Damaged, wrong or lost orders
If anything arrives damaged or isn't what you ordered, see our Returns & Refunds policy. If tracking shows no movement for 10 business days, contact us and we will follow up with the carrier.
Questions
Email panamacoffeegoldreserve@gmail.com, call 1-800-200-0170 or use our contact form.